If you have any unpaid fare, account balance, refund issue, promotional credit or other unresolved transaction, check it now.

Uber specifically says its support centre will remain available to deal with final account-related queries.

Do not assume that an outstanding amount will automatically resolve itself simply because the ride service has closed.

Your Uber account contains a history of trips, receipts and other information that may be useful long after the service disappears from Nigeria.

This is especially important if you used Uber for:

Business expenses

Tax or accounting records

Travel claims

Personal travel history

If you have relied on Uber receipts for reimbursement from an employer or client, now is a good time to save the information you need.

Uber’s existing Nigerian support system has historically allowed users to access trip and payment information through the app and website.

If you have a card or other payment method stored in your Uber account and you no longer intend to use Uber in another country, consider reviewing or removing it.

This is not because Uber has announced that stored cards will automatically be charged after the shutdown.

It is simply sensible account hygiene when you stop using a service.

If you have an unresolved refund, balance or dispute, it may be better to resolve the matter first rather than immediately deleting the account.

Keep screenshots, receipts, emails and support-ticket references for anything that remains outstanding.

What Happens to Drivers’ Accounts?

The situation is more serious for drivers because their accounts may involve money owed to them, trip earnings, incentives and vehicle-financing arrangements.

Uber says its immediate priority is to support affected drivers, riders and local team members through the transition. The company has also said active drivers will receive a token of appreciation as they transition out of the platform.

The company, however, has not publicly disclosed a detailed breakdown of those payments in its public exit statement.

Drivers should check four things immediately

1. Outstanding trip earnings: Review your final earnings and identify anything that has not been paid.
2. Incentives or bonuses: Check whether any completed incentive programme remains unpaid.
3. Account discrepancies: If your records do not match what Uber shows, raise the matter before September 23.
4. Documentation: Keep screenshots and statements showing what Uber owes you.

This matters because the regulator is now looking at the circumstances surrounding Uber’s departure, including concerns about unfulfilled obligations to customers.

What About Drivers Who Bought Cars for Uber?

This could become one of the most difficult consequences of the shutdown.

Some Nigerian drivers used vehicle-financing arrangements specifically to work on Uber. PUNCH reported that drivers using Moove-financed vehicles deployed for Uber’s UberGo service are now facing uncertainty over how they will continue earning while meeting their repayment obligations.

This is an important distinction:

Uber’s exit does not cancel a driver’s separate loan, lease or vehicle-financing agreement.

Anyone in that situation should contact the financing company directly and establish what happens next, particularly if the original agreement was tied to operating through Uber.

The driver may need to determine whether the vehicle can be moved to another platform and whether the financing terms permit that arrangement.

What Happens to Uber for Business Accounts?

Businesses that used Uber for Business are affected too.

Uber has confirmed that its Uber for Business services in Nigeria will also be discontinued and that affected business partners are being contacted about the transition.

Companies should therefore act before the support window closes.

Business users should:

Businesses should not wait until the final days of September to discover that an old expense report or important receipt is no longer readily available.

What About Your Personal Data?

The shutdown does not mean Uber can simply discard customer information.

Uber has stated that rider data will continue to be handled in accordance with applicable data-protection laws, privacy requirements and its data-protection policies. The company says information will be retained only for periods required by law and that appropriate security measures will remain in place.

That means the end of ride-hailing in Nigeria and the treatment of your personal data are two separate issues.

Users should therefore not assume:

“Uber has left Nigeria, so all my information has immediately disappeared.”

That is not what the company has said.

The FCCPC Has Now Entered the Picture

The situation became more significant on September 6 when the Federal Competition and Consumer Protection Commission said it was examining Uber’s exit.

FCCPC Chief Executive Officer Tunji Bello said the commission is looking into the manner of the company’s departure, particularly with respect to unfulfilled services to customers.

The regulator’s involvement means the consequences of the shutdown could extend beyond individual users contacting Uber support.

Issues around refunds, outstanding obligations and other unresolved customer matters could now receive regulatory attention.

It is important, however, not to overstate the development.

The FCCPC has said it is probing the manner of the exit. That does not mean the regulator has already determined that Uber violated the law or that every rider or driver is automatically owed compensation.

The investigation is still developing.

Will Your Old Uber Account Still Work Abroad?

Nigeria’s shutdown should not be confused with a global Uber account shutdown.

Uber continues operating in other countries and has not announced that users must abandon their accounts worldwide.

This means someone who travels to a country where Uber operates may still be able to use the broader Uber service, subject to the company’s applicable regional arrangements.

What has ended is the ability to use Uber for ride-hailing in Nigeria.

What If You Still Have the Uber App on Your Phone?

There is no particular need to panic and delete it immediately.

But the app should no longer be treated as a functioning Nigerian ride-hailing service.

Before removing it, consider whether you need:

Trip receipts

Account records

Support messages

Outstanding transaction information

Screenshots of disputes

Once you have preserved what you need, you can decide whether to keep or remove the application.

Your Uber Nigeria Shutdown Checklist

If you were a Nigerian Uber rider, driver or business customer, this is the simplest way to approach the shutdown:

What If Uber Does Not Resolve Your Problem?

The first step should be to use Uber’s own support channels while they remain available.

Keep a record of every complaint or ticket.

If an issue remains unresolved, the developing FCCPC inquiry may become an additional avenue for regulatory engagement, particularly where consumer obligations are involved. The commission has confirmed that it is examining Uber’s exit.

However, users should not assume that filing a complaint automatically guarantees reimbursement or compensation.

Each case will depend on the facts.

What Comes After Uber?

For riders, the practical reality is that Nigeria still has alternatives.

Bolt, inDrive, LagRide and other operators remain in the market.

Uber’s departure may also create an opportunity for newer mobility companies to attract drivers and passengers.

But the same problems that affected the industry before Uber’s departure have not disappeared.

Fuel remains expensive.

Vehicle maintenance remains expensive.

Drivers continue to demand sustainable earnings.

Passengers continue to demand affordable fares.

And regulators continue to demand safer and more accountable operations.

Uber’s disappearance therefore changes the players without necessarily changing the underlying economics.

Conclusion: Don’t Wait Until September 23

Uber’s Nigerian ride-hailing service may already be gone, but the account-related part of the story is not over.

Riders may still have balances, refunds or records to settle.

Drivers may still have earnings, incentives and financing questions to resolve.

Businesses may still need expense reports and corporate-account information.

And now, with the FCCPC examining the circumstances of the exit, unresolved customer matters could receive additional regulatory attention.

The most important date is therefore September 23, 2026.

That is when Uber says its Help Centre support for the Nigerian transition will end.

So, if you still have something to settle with Uber, don’t assume there will be another opportunity.

Check your account. Save your records. Resolve your balance. Document your complaint. And do it before September 23.

Uber may have taken its last Nigerian ride on September 2.

But for many former users, the final account is still being settled.

Editorial Credit

This article was independently prepared by the KakakiNews Editorial Team using Uber’s public statements, official information on the company’s Nigerian exit, regulatory developments and verified Nigerian reporting.

Uber’s Help Centre is scheduled to remain available until September 23, 2026. Users should verify any account-specific issue directly with Uber while the support window remains open. The FCCPC’s examination of the exit is ongoing and does not constitute a finding of wrongdoing.